Frequently Asked Questions

Delivery Time and Cost

How do I cancel an order?
Orders are usually shipped within 24 hours, so be sure to let us know right away! Unfortunately we cannot add to an order or make exchanges but feel free to 
call us at 1-800-unicycle (1-800-864-2925), or
email us at to cancel your order fully. 
How do I get my package number?
A. All receipts of payment are emailed to the email address provided on your online checkout. These receipts will include your order number, which you'll find listed under the Order ID.
Is all the pricing in American dollars?
A. Yes, all pricing is in American Dollars. If you have placed an order that requires payment by PO or Check, please make sure that these funds are made in American Dollars.
How do I find the tracking number for Federal Express?
A. Your tracking number will be emailed to you once a Federal Express Shipping Label has been created. If you've ordered a custom-built wheel, please allow up to two weeks for your item to ship.
I need to return a product bought from What's the procedure?
1148 JVL Court Suite 170
Marietta, GA 30066
Ph: 1-800-864-2925
Fax: 678-494-6987

Thanks for ordering from! Please contact us with any questions or comments.

Returns offers a 100% satisfaction guarantee. If you are not satisfied with your purchase it may be returned for refund within 30 days. If an item is returned after 30 days, a 20% restocking fee will apply. We do not offer exchanges. Please include your order number. If you do not have your order number, please call us and we will provide it.

• Item must be in brand-new condition (i.e. no tire wear or scratches on the seat or pedals)
• Item must be in original packaging. Please pack and pad the item/s well so no scratches or damage occurs during return shipment. Additional charges will apply no matter where the damage occurs.
• Shipping charges are non-refundable. 
• Custom cut spokes are not returnable.
We recommend that you use a return shipping method that allows the item to be tracked such as Federal Express, UPS or USPS Priority Mail. 

Please include the following information:
E-mail Address:
Order # :
Daytime Phone Number:
Reason for return: 

Please designate any additional instructions on the return. Thanks!
Do the unicycle or unicycle parts boxes have the word unicycle on them?
A. Yes. All boxes shipped from have the or Nimbus name and logo on them.  We are sorry for any inconvenience, if it's for a surprise please consider shipping to your work, a family member or a neighbor.